General terms and conditions of sale

Article 1 Scope and Pre-contractual Information
These general rental conditions (hereinafter the "General Conditions") apply to all rentals of guest rooms (hereinafter the "Rooms") concluded between the owner of the establishment (hereinafter the "Lessor") and individual consumers (hereinafter the "Client(s)").
No special conditions may, without formal written acceptance by the Lessor, prevail over these General Conditions, so that any contrary conditions set by the Client shall, in the absence of express acceptance by the Lessor, be unenforceable against the latter.
The Lessor reserves the right to modify these General Terms and Conditions at any time, it being understood that the modifications will only apply to reservations made after these modifications.
These General Terms and Conditions are provided to any Customer upon request and are in any event available on the Lessor's website: www.lagrandemaisonmazamet.fr
They are also communicated during the room booking confirmation to the email address provided by the Client.
Any room reservation and in particular any payment of a deposit for the reservation implies unreserved acceptance of these General Terms and Conditions.
Consequently, the Client expressly acknowledges having received, prior to booking the rooms and concluding the contract, in a legible and understandable manner, these General Terms and Conditions and all the information listed in Article L.121-17 of the Consumer Code, and in particular the following information:

• The essential characteristics of services and, in particular, the rooms offered by the Lessor
• The price of services and room rentals, as well as accepted payment methods
• Information relating to the identity, activity and contact details of the Lessor
• Information regarding the absence of a right of withdrawal
• These General Terms and Conditions are written in French in their original version, which alone shall prevail over any other version translated into a foreign language.

If any provision of these General Terms and Conditions is declared null and void for any legal reason by a Court or any other administrative authority, such decision shall in no way affect the validity of the other provisions.
The failure to exercise, at any time, any prerogative or right recognized hereunder, or to demand the performance of any stipulation hereunder, shall in no case be interpreted as a modification of the contract, nor as an express or tacit waiver of the right to exercise said prerogative in the future, or of the right to demand the scrupulous performance of the commitments undertaken hereunder.

Article 2: Identity and contact details of the Lessor
The room rental services described in these General Terms and Conditions are offered by the Lessor, whose full information and contact details are provided below:
Identity: The Great House of Mazamet
SIRET number:
VAT
Address: 15 Boulevard Soult, 81200 Mazamet
Website: www.lagrandemaisonmazamet.fr
Phone:
Email: contact@lagrandemaisonmazamet.fr

Article 3 - Description of services - Bed and Breakfast
3-1The rental services, the rooms as well as all the ancillary and/or complementary services that may be offered by the Lessor are described in detail with regard to their specificities and qualities on the Lessor's website.
Although the Lessor makes every effort to ensure that the photographs on its website are faithful and up-to-date reproductions of its Rooms and services, variations may occur due in particular to the technical characteristics and color resolution of the photographs.
Similarly, for reasons of internal organization and in order to ensure the comfort of the rooms and the renewal of furniture and equipment, the Lessor may have to replace some furniture and/or equipment shown in the photographs on the website.
The Client may not therefore claim any compensation, nor in any way challenge the reservation made due to the inadequacies and delays in updating certain photographs.
from its website.
The Client has the option in any event to contact the Lessor for any questions and/or further details of the services and Rooms offered by contacting them using the contact details referred to in Article 2 above.
Similarly, a specific quote can be drawn up by the lessor taking into account the specific requests and needs expressed by the Client.

3-2 The Client is expressly informed that the Rooms offered by the Lessor are designed for a specific and determined number of people.
Consequently, the Lessor may at any time, without incurring any liability whatsoever, refuse entry and the presence of additional persons in the Rooms initially rented.
The Client expressly acknowledges and accepts that the Room rental services offered by the Lessor are for a limited and fixed period, so that he cannot claim, under any circumstances or at any time, a right to remain on the premises.

Article 4 - Contract Formation - Booking Conditions
4-1 Booking Confirmation
It is expressly stated that the Client can find out the precise description of the rental services and Rooms offered by the Lessor, through the latter's website and/or by contacting the Lessor using the contact details referred to in article 2 of these General Terms and Conditions.
Regardless of the method of contact, the Lessor sends the Client, to their postal or email address as indicated by the Client, a booking confirmation (hereinafter the "Booking Confirmation") containing details of the Room(s) booked, prices and payment terms, including the deposit referred to in Article 4-2 below, as well as these General Terms and Conditions.

4-2 Security Deposit
4-2-1 Unless otherwise agreed by the Lessor, the conclusion of the rental contract is expressly subject to the registration of a credit card imprint without debiting any amount.
The Client is informed of the obligation of the security deposit and the payment terms according to Article 5-2 below, during the Booking Confirmation referred to in Article 4-1 above.
Consequently, the recording of this bank card imprint by the Client firmly and definitively binds the Parties to the rental contract, subject to the stipulations of Articles 4-5 and 4-6 below and entails the unreserved acceptance of these General Terms and Conditions.

4-2-2 Notwithstanding the above stipulations, for reasons of internal organization of its establishment and for stays of less than two nights, the Lessor reserves the right to require the Client to pay in full in cash prior to any firm and final reservation of the Rooms.
In this case, the Client will be expressly informed during the Booking confirmation sent by the Lessor.

4-3 Online booking and payment
4-3-1 The Customer may book a Room directly from the Lessor's website. In this case, they must follow these steps:

• Fill out the online booking form provided, according to the instructions given, in which you must include the information necessary for your identification, including your surname, first name, postal address, and email address.
• Check the booking details and, if necessary, identify and correct any errors or omissions.
• Confirm the reservation, the total price including all taxes (TTC) and the payment of the security deposit according to the conditions referred to in Article 4-2 above.
• Follow the instructions of the online payment server to register your security deposit by credit card.

The Client then receives electronically and without delay a booking confirmation indicating that the booking has been validated.
At the end of the booking process, the Client is advised to download, save or print these General Terms and Conditions.

4-4 Modification / Cancellation by the Client
4-4-1 Unless otherwise agreed by the Lessor, Room reservations and arrival dates cannot be modified by the Client, from the date of their firm and final validation and in particular the registration of the security deposit referred to in Article 4-2 above.
In any event, the Client undertakes to notify the Lessor of any late arrival in relation to the agreed date and time and in any case after 8 p.m. in accordance with Article 6-1 below.
In the absence of information and if the Client does not arrive before the mandatory arrival times referred to in Article 6-1 below, unless otherwise agreed by the Lessor, the reservation will be deemed cancelled by the Client and the Lessor may freely dispose of the rented Room(s).

4-4-2 Except in cases of force majeure, in the event of cancellation of the reservation by the Client:

• Thirty-one (31) days or more before the start date of the stay: the Lessor agrees to cancel the reservation free of charge
• Less than fifteen (15) days before the start date of the stay: The Lessor collects from the security deposit 25% of the total amount, including all taxes (TTC), of the reservation.
• Less than three (3) calendar days before the start date of the stay: the Lessor reserves the right to request the total amount, including all taxes (TTC), of all nights booked, with the exception of additional services not consumed.

4-4-3 Similarly, in the event of a no-show by the Client, without information or warning from the Lessor, as in the event of a shortened stay, the Lessor reserves the right to claim the total amount, including all taxes (TTC), of all nights booked, with the exception of additional services not consumed.

4-4-4In any event, the Client undertakes to inform the Lessor of any modifications and/or cancellations by any written means (postal letter, email).

4-5 Modification / Cancellation by the Lessor
4-5-1 Given the management constraints inherent in booking Rooms and for reasons of security and/or temporary rehabilitation of Rooms, the Lessor reserves the right to change the Room initially booked with a Room of the same capacity and standard or of superior capacity and standard.
In this case, and unless otherwise agreed by the Lessor, the Client may not request any reduction in the price of the reservation made.

4-5-2 Except in cases of force majeure, in the event of cancellation of the reservation by the Lessor:

• Less than six (6) weeks before the start date of the stay: the Lessor cancels the reservation without compensation to the Client.
• Less than eight (8) calendar days before the start date of the stay: The Lessor cancels the reservation and, failing an amicable solution agreed upon to rehouse the Client, pays compensation equal to the total amount, including all taxes (TTC), of all the nights booked, with the exception of additional services not consumed.

4-5-3 In any event, the Lessor undertakes to inform the Client of any modification and/or cancellation by all written means (postal letter, email)

Article 5 - Price and payment terms:
The rental prices of the Rooms and of all ancillary or supplementary services are indicated by the Lessor on its website and/or in all brochures, documents and internet platforms provided and/or accessible by the Client, as well as in the Booking Confirmation sent in accordance with article 4-1 above.
Unless otherwise stated, these prices are inclusive of all taxes (TTC) taking into account the VAT rate applicable on the day of booking, with the exception of the tourist tax.
The Lessor reserves the right to modify its prices at any time, it being understood that price modifications will only apply to reservations made after said modifications.

5-2 Payment terms:
On the day of departure, the Lessor issues an invoice corresponding to the total amount, including all taxes (TTC), of the stay booked and supplemented where applicable by additional services ordered during the stay.
The remaining balance of the invoice is payable by the Client on the day of departure. Additional services consumed by the Client during their stay will also be invoiced and payable at the end of the stay.
The payment methods available to the Customer are: Cash, Credit Card, Bank Transfer, Cheque, Holiday Voucher.

Article 6 - Lessor's Obligations:
6-1Subject to the Client's proper completion of the booking formalities and in particular the payment of the deposit referred to in Article 4-2 above, the Lessor undertakes to make available to the Client the reserved Room(s) according to the agreed dates and duration of stay.
In this context, unless otherwise agreed by the Lessor, the Client is expressly informed of the mandatory arrival and departure times below:

• Arrival time: 5 p.m., it being specified that the Client must inform the Lessor in case of arrival after 8 p.m.
• Departure time: No later than 11 a.m.

6-2 Subject to the reasons in Article 4-5-1 above, the Lessor undertakes to guarantee the Client peaceful enjoyment of the rented room and the availability of its equipment and furniture.

Article 7 - Client Obligations:
7-1 Use of Rooms and Premises
7-1-1The Client is required to use and enjoy peacefully, like a "reasonable person", the rented room(s), as well as its furniture and equipment.
Smoking is strictly prohibited in the rooms as well as in the common areas of the Lessor's establishment.
More generally, in order to ensure the peace and quiet enjoyment of the premises by all of the Lessor's customers, each Customer agrees to respect reasonable and appropriate manners, as well as all instructions that may be communicated by the Lessor and that are not included in these General Conditions.
7-1-2 In accordance with Article 1731 of the Civil Code, the Client is presumed to have received the rented Room, its furniture and equipment in good condition for use and preservation and is required to return them to the Lessor in the same condition.
Therefore, the Client is responsible for and is required to compensate the Lessor for any damage and/or loss occurring during the stay, rendering the rented Room unfit for its intended purpose and for any further rental, unless such damage and/or loss occurred without his fault.
The Client is required to send to the Lessor any complaints relating to the conformity and/or condition of the Rooms reserved within three (3) calendar days from the date of entry into the premises.
In any event, the Client is required to inform the Lessor as soon as possible of any incident, damage and/or deterioration which may occur whether caused by him or her, from the moment of entry into the premises and throughout the duration of the stay.

7-2 Animals:
Upon the Client's explicit request prior to arrival, the Lessor reserves the right to accept or refuse pets on the premises. Pets will remain the sole responsibility of their owners, and a fee of €10 (including VAT) per day per animal will apply.

7-3 Swimming Pool:
The swimming pool is accessible every day during the opening period (from June to September) and during the daily time slot from 10 a.m. to 8 p.m.
Access to and use of the swimming pool are exclusively reserved for resident Clients, under their full and sole responsibility, so that the Lessor cannot be held liable in any way for any accident occurring in the pool area.
Minors wishing to access the swimming pool must be accompanied by their parents and/or an adult with authority over them, who are solely and exclusively responsible for their care and supervision.
More generally, each Client agrees to strictly comply with all instructions and guidelines provided by the Lessor regarding access to and use of the pool area.

7-4 Responsibility towards minors:
The Client is expressly informed and warned that minors present and moving about in the Lessor's establishment are placed under the sole and full responsibility of their parents and/or any person having authority over them.

7-5 Personal belongings:
The Client's personal belongings are placed under the sole and entire responsibility of the Client, who is responsible for taking all necessary and useful precautionary and security measures for their preservation and/or the damage they may cause.
Subject to applicable legal provisions, the Lessor shall not be liable for any loss, theft, injury and/or damage to property and/or persons on the Lessor's premises, regardless of the cause or time.

Article 8 - Force Majeure
8-1 In accordance with Article 1148 of the Civil Code and the definition adopted by the case law of French courts and tribunals, force majeure means any event external to the will of the Parties and having a character that is both unforeseeable and irresistible and/or inevitable.
Consequently, it is expressly agreed that in the event of failure by one of the Parties to fulfill any of the obligations provided for and/or arising from these General Terms and Conditions due to a force majeure event as defined in this article, the defaulting Party shall not be liable to the other Party.

8-2 In particular, the Client is expressly informed that the Lessor may be prevented, against its will, from complying with all or part of its obligations provided for and/or arising from these General Conditions due to a force majeure event, such as, in particular, without limitation: bad weather, earthquakes, fires, storms, floods, water damage and any climatic event making it impossible to welcome and/or accommodate Clients under normal and legal safety conditions.
In such cases, it is expressly agreed that the Lessor shall not be liable in any way whatsoever, nor shall it be liable for any compensation to the Client due to the total or partial non-performance of its obligations.

Article 9 Personal Data
The information and data concerning the Client are collected by the Lessor solely for the purpose of processing Room reservations. This information and data may be collected and stored in a customer file belonging to the Lessor.
In accordance with the "Data Protection Act" of 6 January 1978, the Client has a right to access, withdraw and rectify his personal data with the Lessor by contacting the latter according to the contact details referred to in article 2.
Similarly, the Client is expressly informed that during the room booking process, they may be asked to accept or refuse to receive subsequent commercial and/or promotional offers from the Lessor.

Article 10 - Disputes:
These General Terms and Conditions and any contractual relationship arising therefrom between the Parties are governed exclusively by French law, to the exclusion of any other foreign legislation and/or regulations. For any dispute relating to the validity, interpretation, performance, non-performance, interruption and/or termination of these General Terms and Conditions and any obligations arising therefrom, the jurisdiction of the courts shall be determined in accordance with applicable international regulations and conventions.