image:en-GB
  • image:fr-FR
  • image:es-ES
  • image:de-DE

Terms & Conditions of Sales

General Terms and Conditions of Sale

Article 1 Scope and Pre-Contractual Information
These general terms and conditions of rental (hereinafter the "General Terms and Conditions") apply to all rentals of guest rooms (hereinafter the "Rooms") concluded between the owner of the establishment (hereinafter the "Lessor") and individual consumers (hereinafter the "Client(s)").
No special conditions may, without the Lessor's formal written acceptance, prevail over these General Terms and Conditions, so that any conflicting conditions stipulated by the Client shall, in the absence of express acceptance by the Lessor, be unenforceable against the latter.
The Lessor reserves the right to modify these General Terms and Conditions at any time, it being understood that the modifications shall only apply to reservations made after these modifications.These General Terms and Conditions are provided to any Customer upon request and are in any event available on the Lessor's website: www.lagrandemaisonmazamet.fr. They are also provided upon confirmation of room reservations to the email address provided by the Customer. Any room reservation, and in particular any payment of a deposit for the reservation, implies unreserved acceptance of these General Terms and Conditions. Consequently, the Customer expressly acknowledges having received, prior to booking the rooms and concluding the contract, in a legible and understandable manner, these General Terms and Conditions and all the information listed in Article L.121-17 of the French Consumer Code, and in particular the following information:

  • The essential characteristics of services and, in particular, the rooms offered by the Lessor
  • The price of services and room rentals, as well as accepted payment methods
  • Information relating to the identity, activity and contact details of the Lessor
  • Information regarding the absence of a right of withdrawal
  • These General Terms and Conditions are written in French in their original version, which alone shall prevail over any other version translated into a foreign language.

If any provision of these General Terms and Conditions is declared null and void for any legal reason by a Court or any other administrative authority, such decision shall in no way affect the validity of the other provisions.The failure to exercise, at any time, any prerogative or right recognized herein, or to demand the performance of any stipulation herein, shall in no case be interpreted as a modification of the contract, nor as an express or tacit waiver of the right to exercise said prerogative in the future, or of the right to demand the strict performance of the commitments undertaken herein. Article 2: Identity and Contact Details of the Lessor The room rental services described in these General Terms and Conditions are offered by the Lessor, whose full information and contact details are indicated below: Identity: La Grande Maison de Mazamet SIRET No.: VAT No.: Address: 15 Boulevard Soult 81200 Mazamet Website: www.lagrandemaisonmazamet.fr Telephone: Email: contact@lagrandemaisonmazamet.fr

Article 3 Description of services - Bed and Breakfast
3-1The rental services, rooms, and all ancillary and/or supplementary services that may be offered by the Lessor are described in detail regarding their specific features and qualities on the Lessor's website. While the Lessor makes every effort to ensure that the photographs on its website are faithful and up-to-date representations of its rooms and services, variations may occur, particularly due to the technical characteristics and color resolution of the photographs. Similarly, for internal organizational reasons and to ensure the comfort of the rooms and the renewal of furniture and equipment, the Lessor may replace certain furniture and/or equipment shown in the photographs on the website. The Client may not, therefore, claim any compensation or in any way contest the reservation made due to inadequacies or delays in updating certain photographs on its website.The Client has the right to contact the Lessor with any questions and/or further details regarding the services and Rooms offered by using the contact information provided in Article 2 above. Similarly, a specific quote may be prepared by the Lessor based on the specific requests and needs expressed by the Client. 3-2 The Client is expressly informed that the Rooms offered by the Lessor are designed for a specific and determined number of people. Consequently, the Lessor may, at any time, without incurring any liability whatsoever, refuse entry to and the presence of additional people in the Rooms initially rented. The Client expressly acknowledges and accepts that the Room rental services offered by the Lessor are for a limited and determined period, and therefore cannot claim, under any circumstances or at any time, a right to remain on the premises. Article 4 Formation of the Contract - Conditions reservation
4-1 Booking Confirmation
It is expressly stated that the Client can view the precise description of the rental services and Rooms offered by the Lessor via the latter's website and/or by contacting the Lessor using the contact details provided in Article 2 of these General Terms and Conditions.
Regardless of the method of contact, the Lessor will send the Client, to their postal or email address as indicated by the Client, a booking confirmation (hereinafter the "Booking Confirmation") containing details of the Room(s) reserved, the prices and payment terms, including the deposit referred to in Article 4-2 below, as well as these General Terms and Conditions.

4-2 Security Deposit
4-2-1 Unless otherwise specifically agreed by the Lessor, the conclusion of the rental agreement is expressly subject to the recording of a credit card imprint without any charge.The Client is informed of the security deposit requirement and payment terms as per Article 5-2 below, upon receipt of the Booking Confirmation referred to in Article 4-1 above. Consequently, the Client's registration of this credit card imprint constitutes a binding and definitive agreement between the Parties to the rental contract, subject to the provisions of Articles 4-5 and 4-6 below, and implies unreserved acceptance of these General Terms and Conditions. 4-2-2 Notwithstanding the aforementioned provisions, for reasons of internal organization of its establishment and for stays of less than two nights, the Lessor reserves the right to require the Client to pay in full upfront prior to any firm and final booking of the Rooms. In this case, the Client will be expressly informed of this in the Booking Confirmation sent by the Lessor. 4-3 Online Booking and Payment
4-3-1 The Customer can make a Room reservation directly from the Lessor's website. In this case, they must follow these steps:

  • Fill out the online booking form provided, according to the instructions given, in which you must include the information necessary for your identification, including your surname, first name, postal address, and email address.
  • Check the booking details and, if necessary, identify and correct any errors or omissions.
  • Confirm the reservation, the total price including all taxes (TTC) and the payment of the security deposit according to the conditions referred to in Article 4-2 above.
  • Follow the instructions of the online payment server to register your security deposit by credit card.

The Client then receives electronically and without delay a booking confirmation indicating that the booking has been validated.At the end of the booking process, the Client is advised to download, save, or print these General Terms and Conditions. 4-4 Modification / Cancellation by the Client 4-4-1 Unless otherwise agreed by the Lessor, room reservations and arrival dates cannot be modified by the Client once they have been firmly and definitively confirmed, and in particular once the security deposit referred to in Article 4-2 above has been registered. In any event, the Client undertakes to notify the Lessor of any late arrival compared to the agreed date and time, and in any case after 8:00 PM, in accordance with Article 6-1 below. If the Client fails to notify the Lessor and does not arrive before the mandatory arrival times referred to in Article 6-1 below, unless otherwise agreed by the Lessor, the reservation will be considered cancelled by the Client, and the Lessor may freely dispose of the room(s). Rooms rented.

4-4-2 Except in cases of force majeure, in the event of cancellation of the reservation by the Client:

  • Thirty-one (31) days or more before the start date of the stay: the Lessor agrees to cancel the reservation free of charge
  • Four (4) days or more before the start date of the stay: The Lessor collects from the security deposit 50% of the total amount, including all taxes (TTC), of the reservation.
  • Less than three (3) calendar days before the start date of the stay: the Lessor reserves the right to request the total amount, including all taxes (TTC), of all nights booked, with the exception of additional services not consumed.

4-4-3 Similarly, in the event of a no-show by the Client, without prior notice or warning from the Lessor, or in the event of a shortened stay, the Lessor reserves the right to claim the full amount, including all taxes (TTC), for all nights booked, with the exception of any unused additional services.In any event, the Client agrees to inform the Lessor of any modifications and/or cancellations by any written means (letter, email).

4-5 Modification / Cancellation by the Lessor
4-5-1 Given the management constraints inherent in booking rooms and for reasons of safety and/or temporary renovation of the rooms, the Lessor reserves the right to change the initially booked room to a room of the same capacity and standard or of a higher capacity and standard.
In this case, and unless otherwise agreed by the Lessor, the Client may not request any reduction in the price of the booking.

4-5-2 Except in cases of force majeure, in the event of cancellation of the booking by the Lessor:

  • Less than six (6) weeks before the start date of the stay: the Lessor cancels the reservation without compensation to the Client.
  • Less than eight (8) calendar days before the start date of the stay: The Lessor cancels the reservation and, failing an amicable solution agreed upon to rehouse the Client, pays compensation equal to the total amount, including all taxes (TTC), of all the nights booked, with the exception of additional services not consumed.

4-5-3 In any event, the Lessor undertakes to inform the Client of any modification and/or cancellation by any written means (postal letter, email). Article 5 Price and payment terms: The rental prices of the Rooms and all ancillary or supplementary services are indicated by the Lessor on its website and/or in all brochures, documents and internet platforms provided and/or accessible by the Client, as well as in the Booking Confirmation sent in accordance with Article 4-1 above. Unless otherwise stated, these prices are inclusive of all taxes (VAT included), taking into account the VAT rate applicable on the day of booking, with the exception of the tourist tax.The Lessor reserves the right to modify its prices at any time, it being understood that price modifications will only apply to reservations made after said modifications. 5-2 Payment Terms: On the day of departure, the Lessor will issue an invoice corresponding to the total amount, including all taxes (TTC), of the reserved stay, supplemented where applicable by any additional services ordered during the stay. The balance of the invoice is payable by the Client on the day of departure. Additional services consumed by the Client during their stay will also be invoiced and payable at the end of the stay. The payment methods available to the Client are: Cash, Credit Card, Bank Transfer, Check, Holiday Vouchers. Article 6 Lessor's Obligations: 6-1Subject to the Client's proper completion of the booking formalities, and in particular the payment of the deposit referred to in Article 4-2 above, the Lessor undertakes to make available to the Client the reserved Room(s) according to the agreed dates and duration of stay. In this context, unless otherwise agreed by the Lessor, the Client is expressly informed of the mandatory arrival and departure times below:

  • Arrival time: 5 p.m., it being specified that the Client must inform the Lessor in case of arrival after 8 p.m.
  • Departure time: No later than 11 a.m.

6-2 Subject to the provisions of Article 4-5-1 above, the Lessor undertakes to guarantee the Client peaceful enjoyment of the rented room and the availability of its equipment and furnishings. Article 7 Client Obligations: 7-1 Use of Rooms and Premises 7-1-1The Client is required to use and enjoy the rented room(s), as well as its furniture and equipment, peacefully and responsibly. Smoking is strictly prohibited in the rooms and in the common areas of the Lessor's establishment. More generally, in order to ensure the peace and quiet enjoyment of the premises by all the Lessor's guests, each Client agrees to observe reasonable and appropriate conduct, as well as any instructions communicated by the Lessor that are not included in these General Terms and Conditions. 7-1-2 In accordance with Article 1731 of the French Civil Code, the Client is presumed to have received the rented room, its furniture, and equipment in good working order and condition and is required to return them to the Lessor in the same condition. Consequently, the Client is responsible for and liable to compensate the Lessor for any damage and/or loss occurring during the stay, rendering the room unusable. rented unfit for its intended purpose and for any new rental, unless these damages and/or losses occurred without its fault.The Client is required to submit any complaints regarding the conformity and/or condition of the reserved Rooms to the Lessor within three (3) calendar days of arrival. In any event, the Client is required to inform the Lessor as soon as possible of any incident, damage, and/or deterioration that may occur, whether caused by them or not, from the moment of arrival and throughout the duration of their stay. 7-2 Pets: Upon the Client's explicit request prior to arrival, the Lessor reserves the right to accept or refuse pets on the premises. These will be under the full responsibility of their owners, and for a participation of 10 euros including VAT per day and per animal.

7-3 Swimming pool:
The swimming pool is accessible every day during the opening period (From June to September) and during the daily time slot from 10 a.m. to 8 p.m.Access to and use of the swimming pool are exclusively reserved for resident Clients, under their full and sole responsibility. Therefore, the Lessor cannot be held liable in any way for any accident occurring in the pool area. Minors wishing to access the pool must be accompanied by their parents and/or an adult with authority over them, who are solely and exclusively responsible for their care and supervision. More generally, each Client agrees to strictly adhere to all instructions and guidelines provided by the Lessor regarding access to and use of the pool area. 7-4 Responsibility towards minors: The Client is expressly informed and warned that minors present and moving about on the Lessor's premises are under the sole and full responsibility of their parents and/or any person with authority over them. 7-5 Personal belongings:The Client's personal belongings are placed under their sole and entire responsibility. It is the Client's responsibility to take all necessary and appropriate precautions and security measures for their preservation and/or to prevent any damage they may cause. Subject to applicable legal provisions, the Lessor shall not be held liable for any loss, theft, injury, and/or damage to property and/or persons located on the Lessor's premises, regardless of the cause or time. Article 8 Force Majeure 8-1 In accordance with Article 1148 of the French Civil Code and the definition adopted by French courts, force majeure is understood to mean any event beyond the control of the Parties and which is both unforeseeable and irresistible and/or unavoidable.Consequently, it is expressly agreed that in the event of a failure by either Party to fulfill any of the obligations stipulated and/or arising from these General Terms and Conditions due to a force majeure event as defined in this article, the defaulting Party shall not be liable to the other Party. 8-2 In particular, the Client is expressly informed that the Lessor may be prevented, against its will, from fulfilling all or part of its obligations stipulated and/or arising from these General Terms and Conditions due to a force majeure event, such as, but not limited to: severe weather, earthquakes, fires, storms, floods, water damage, and any climatic event making it impossible to receive and/or accommodate Clients under normal and legally compliant safety conditions.In such cases, it is expressly agreed that the Lessor shall not be held liable in any way whatsoever, nor shall it be responsible for any compensation to the Client due to the total or partial non-performance of its obligations. Article 9 Personal Data The information and data concerning the Client are collected by the Lessor solely for the purpose of processing Room reservations. This information and data may be collected and recorded in a customer file belonging to the Lessor. In accordance with the French Data Protection Act of 6 January 1978, the Customer has the right to access, withdraw, and rectify their personal data held by the Lessor by contacting the latter using the contact details provided in Article 2. Similarly, the Customer is expressly informed that during the room booking process, they may be asked to accept or refuse to receive subsequent commercial and/or promotional offers from the Lessor. Article 10 - Disputes:These General Terms and Conditions and any contractual relationship arising therefrom between the Parties are governed exclusively by French law, to the exclusion of any other foreign legislation and/or regulations. For any dispute relating to the validity, interpretation, performance, non-performance, interruption and/or termination of these General Terms and Conditions and any obligations arising therefrom, the jurisdiction of the courts shall be determined in accordance with applicable international regulations and conventions.